Frequently Asked Questions

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Frequently Asked Questions

Home » Frequently Asked Questions
Frequently Asked Questions2022-11-16T15:17:08-05:00

Got Question? We are here to answer them

What are the box dimensions?2023-06-12T11:35:23-04:00

Red boxes: 27 x 17 x 12 inches
Grey boxes: 21 x 15 x 12 inches

Will I save money using BOX519?2022-11-14T09:41:09-05:00

Probably. Here are a few ways you will save:

BOX519 has very strong boxes, much stronger than cardboard so you will be able to pack more in our boxes without worrying about the bottom falling out. This means you will need fewer boxes. 
Your time is valuable – don’t spend hours looking for boxes and building them, contact BOX519.

What if I need to add an additional pick-up because some boxes are still in use?

One delivery and one pick-up are included in our bundle pricing. If an additional pick-up is needed you will be charged.

What happens if I need more boxes or want to extend the rental period?

Contact us now at and we can help you.

Where will the boxes be left upon delivery?

BOX519 will deliver to and pick up boxes from the ground level of your location. Due to safety restrictions, our team is not permitted to walk boxes up any flights of stairs.

Does BOX519 have a relationship with any moving companies?

BOX519 has many strong relationships with moving companies and are happy to recommend a quality mover. Contact us now or after placing your BOX519 order at to let us know you are interested in being in touch with a moving company.

How will I receive my boxes and packing supplies?

All boxes and equipment are delivered to your home within a 2-3 hour delivery window organized by our move experts.

How do you keep your equipment clean and sanitary?

We keep our boxes clean and sanitized between each customer use. Our goal is 100% customer satisfaction. Our standard cleaning and disinfecting process for all of our equipment exceeds CDC guidelines. Our equipment has been cleaned and inspected by your local BOX519 team.

What cities do you service?2022-11-14T09:31:29-05:00

Box519 is proud to service clients in the Windsor-Essex County region. (Windsor, Tecumseh, Belle River, Lakeshore, Lasalle, Leamington, Kingsville, Harrow, Amherstburg)

Do I need to be present for delivery and pickup of the boxes?

In order to ensure a safe transaction of the crates for both the delivery and pick up, we require that someone 18 years of age or older sign for both the delivery and pickup. If no one is present on schedule day, an additional delivery/pickup fee will be charged.

Why Work With Us?

Free Delivery and Pickup

No More Packing Tape

Easy to Lift & Stackable

Durable and Reusable

Heavy Duty & Waterproof

Good for the Environment

Send Us A Message

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